Please follow the steps below to login for the first time:
Type in your Login ID in the Login ID Box.
Skip the password box, and check ″First Time User Box″.
You will be prompted to choose a phone number or email address to receive a secure access code. Select a number or email address you have access to from wherever you are.
Enter in your Secure Access Code that you received via telephone or email.
Accept the First Time User disclaimer.
Update your online profile page with accurate information (address, phone numbers, etc. where needed). Click ″Create Profile″.
Select a new password and confirm it. Please remember your new password, as this will be the password you use to access your accounts via Online Banking.
Click ″Continue″ to enter Online Banking
Please note. The next time you log in, you will be prompted to receive a second Secure Code to register your browser. This is a security feature required by federal law. The importance of this security feature is that should someone ever get your Login ID and Password information, they still cannot log into your online banking unless they are at your computer. You will go through this process again in the future if you ever reset the Cookies on your browser.
If you have any questions, please click Help above or in Lubbock call (806) 775-5000, all other regions may call toll free at (866) 628-BANK during normal business hours.